crickex's Commitment to Responsible Gaming
Gaming is valuable when it is a source of enjoyment. crickex believes that betting and casino games are only worth playing when done in a planned, limited, and voluntary manner.
Age 21+ — an Essential Requirement
To participate in any form of betting or casino activity on crickex, users must be at least 21 years old. This is not just a rule — it reflects our ethical responsibility. Registration and participation by minors is strictly prohibited.
Betting and casino games are primarily a form of entertainment — not a source of income. crickex always wants its users to use the platform consciously, within a set budget, and while maintaining their mental well-being. Our Terms and Conditions contain detailed policies on responsible gaming.
If any member believes that a minor they know is using this platform, please notify us immediately via 24/7 live chat.
Our Core Principles
- Opening an account for anyone under age is strictly prohibited.
- Betting should never be seen as an alternative to earning a living.
- Betting more to recover money already lost is dangerous.
- Only play with money whose loss will not affect your daily life.
- crickex never advises betting with borrowed money.
Tools for Setting Your Own Limits
crickex provides a number of practical tools for its users, through which anyone can manage their own gaming activity. Using these tools is a sign of awareness, not weakness.
Deposit Limit
Set the maximum amount you can deposit daily, weekly, or monthly. Once set, it cannot be increased before the specified period ends.
Financial ControlSession Time Limit
Set a maximum duration for each gaming session. When the set time is up, the session will end automatically.
Time ManagementVoluntary Break
Temporarily suspend your account activity for a set period (7 days, 1 month, or longer).
Temporary BreakSelf-Exclusion
Through long-term self-exclusion, you can keep your account closed permanently or for an extended period. Contact 24/7 live chat to make this request.
Permanent ProtectionGaming History Review
Review your betting and gaming history regularly. This information is useful for understanding your own spending patterns.
Self-AssessmentDirect Support
Talk to our support team about any concern. Assistance is available in Bengali and English via 24/7 live chat and email.
24/7 SupportWarning Signs of a Problem
Gaming problems develop gradually. If you notice the following signs in yourself or someone you know, seek help immediately.
- A tendency to keep betting in an attempt to win back money already lost.
- Hiding gaming activity from family or friends.
- Using household money or savings for betting.
- Feeling restless or mentally uncomfortable when not playing.
- Continuing to game while neglecting work, studies, or family time.
- Taking loans or borrowing money from others for betting.
- Repeatedly trying to stop gaming but failing to do so.
Self-Assessment Checklist
Ask yourself these questions regularly. Answer them honestly.
- Am I playing within my set budget?
- Am I playing for entertainment, or hoping to solve a financial problem?
- Is my gaming affecting my relationships or work?
- Am I able to stop within the time I planned?
- Do I feel irritated or angry after losing?
If the answers to several of these questions seem concerning, reset your limits or get in touch with us.
Asking for Help Takes Courage
You do not have to face a gaming problem alone. Besides direct support, crickex encourages reaching out to family and professional counsellors.
crickex Support Team
crickex's 24/7 live chat and email support are available in Bengali and English. Any request related to self-exclusion, deposit limits, or session limits can be submitted directly to the support team.
- Live Chat — direct and immediate
- Email — for detailed requests
- Available in both Bengali and English
Family and Trusted People
Talk to a close family member or a trusted friend. Hearing from a loved one often makes it easier to understand the depth of a problem. Make decisions about managing your account with their support.
- Open conversations with family members
- Support from a trusted friend or adviser
- Set limits together
Professional Advice
Gaming addiction or mental stress is a health issue — not something to be ashamed of. Seek help from a mental health specialist or behavioural counsellor. Mental health services in Bangladesh are becoming increasingly accessible.
- Licensed mental health specialists
- Behavioural therapy and counselling
- Mental health departments at government hospitals
Build Responsible Gaming Habits
The foundation of healthy gaming habits is setting a clear budget in advance. Before starting each gaming session, ask yourself — how much can I spend today? If you reach that limit, end the session, even if you feel the next bet has a good chance of winning.
Remember, outcomes in casino or slot games are controlled by a random number generator — no pattern or strategy can predict the result. The chance of winning does not increase after a loss. Even though skill plays a role in betting exchanges or sports betting, outcomes are never guaranteed.
crickex's Privacy Policy clearly explains how we keep user information secure and how we process requests for self-exclusion or account restrictions. Your information and preferences are completely safe and confidential.
To learn more about common questions or responsible gaming tools, read our FAQ section — there you will find detailed information on setting limits and the self-exclusion process.