crickex Terms and Conditions

By accessing crickex or using any service on this platform, you confirm that you have read, understood and agreed to be fully bound by these terms and conditions. These terms define your relationship with crickex and set out the rights and responsibilities of both parties.

These terms apply to adult users only. You must be at least 21 years old to open an account or place bets on crickex. Knowingly allowing a minor to use this platform is strictly prohibited.

If you disagree with any part of these terms, please stop using this platform. Account registration or transactions are not possible without accepting the terms.

You must provide accurate and complete information to open an active account on crickex. The name, mobile number, date of birth and other details submitted at registration must be truthful and your own.

2.1 Single Account Policy

Each person may hold only one account. Having more than one account is prohibited. If multiple accounts are detected, all associated accounts will be permanently closed and any funds held may be forfeited.

2.2 Account Security

It is your responsibility to keep your account password and login details strictly confidential. Allowing another person to use your account is a breach of these terms. If you suspect unauthorised access to your account, contact our support team immediately.

2.3 Updating Your Information

If any of the information on your account changes (such as your mobile number or email), notify crickex as soon as possible. The user is responsible for any disruption to service caused by outdated information.

crickex provides services only to individuals aged 21 or over. At any time after account registration, you may be asked to verify your age and identity by submitting a national identity card or other documents.

Withdrawal processing may be temporarily suspended until identity verification is complete. This is done for your security — to prevent anyone else from using your account.

If any submitted document is found to be false or altered, the account will be closed immediately and legal action may be taken where applicable.

crickex supports deposits and withdrawals via bKash, Nagad, Rocket and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank and other major banks). Cryptocurrency and other methods are not currently accepted.

4.1 Minimum Limits

• Minimum deposit: ৳200 (per method)
• Minimum withdrawal: ৳800

4.2 Withdrawal Processing Time

Approved withdrawal requests are generally processed within 10 to 45 minutes. This may take longer if identity verification is pending.

4.3 Payment Method Conditions

Try to use the same method for both deposits and withdrawals to make verification easier. Payments through third parties are not permitted. The payment account must be registered in your own name.

crickex offers various bonuses and promotional offers. Each offer has its own rules, and failure to follow them may result in the bonus being cancelled. Please read the relevant terms carefully before claiming any bonus.

5.1 Welcome Bonus

New members receive a 100% bonus on their first deposit, up to ৳10,000. For example, a ৳1,000 deposit adds ৳1,000 in bonus, giving a total balance of ৳2,000. To withdraw from the bonus, the full wagering requirement must be met — for a ৳1,000 bonus, bets totalling ৳25,000 (25 times the bonus) must be completed. This bonus cannot be treated as free cash.

5.2 Other Promotions

• crickex Weekly Reload Gift: 20% of qualifying deposit, up to ৳5,000; wagering 20x; once per week.
• crickex Slots Festival Bonus: 50% of deposit, up to ৳8,000; wagering 25x; once per day on slot games.
• crickex Cricket Mania Reward: 30% of deposit, up to ৳6,000; wagering 18x; applicable on cricket markets.
• crickex Birthday Special Reward: up to ৳2,000; wagering 10x; annual, for verified members.
• crickex Refer a Friend Reward: up to ৳3,000 per successful referral; wagering 12x.

5.3 Bonus Abuse

If abuse of the bonus system is detected — such as claiming bonuses through multiple accounts, reducing risk through coordinated betting, or any other strategic misuse — the relevant bonus and any associated winnings will be cancelled and the account may be suspended.

The following general rules apply to sports betting, casino, live casino and other games on crickex.

6.1 Bet Acceptance and Cancellation

Only bets confirmed in the system are considered valid. crickex is not responsible for bets that are not recorded due to connection loss or technical errors. crickex reserves the right to cancel or amend bets placed as a result of technical errors or pricing mistakes.

6.2 Suspicious Results and Match Fixing

If evidence of match fixing or any other form of manipulation is found in an event, crickex reserves the right to cancel all bets on that event. Such decisions will be considered final.

6.3 VIP Program and Cashback

crickex's VIP program has five levels: Bronze, Silver, Gold, Platinum and Diamond. Weekly cashback applies at each level — Bronze 0.2%, Silver 0.3%, Gold 0.5%, Platinum 0.6% and Diamond 0.8%. Cashback is a percentage of the week's net loss (total losses minus total winnings). Example: a Gold member with a ৳20,000 net loss receives ৳100 cashback (৳20,000 × 0.5%). Sustained gaming activity is required to advance to higher levels.

The following activities are strictly prohibited on crickex:

• Opening an account or claiming bonuses using false information.
• Using multiple accounts to claim the same promotion more than once.
• Selling, transferring or renting an account or balance to a third party.
• Using any software, bot or automated method to place bets or play games.
• Using the platform for any form of fraud or money laundering.
• Attempting unauthorised access to the system or software.
• Using communication channels to harass or mislead other users.

Involvement in any of the above prohibited activities will result in immediate account closure, forfeiture of all bonuses and winnings, and legal action if necessary.

crickex reserves the right to temporarily suspend or permanently close an account at any time and for any reason. However, such action is not taken without sufficient cause.

8.1 Closure at the User's Own Request

You may request to close your account at any time. Once the request is received, you will be given the opportunity to withdraw your available balance, after which the account will be closed. You may also apply for self-exclusion or a break by following the Responsible Gaming policy.

8.2 Inactive Accounts

If there is no login or transaction for an extended period, the account may be marked as inactive. In this case, you can reactivate the account by contacting the crickex support team.

crickex takes the protection of users' personal data seriously. All data transfers are kept secure using SSL encryption. Full details of how your information is collected, stored and used can be found in our Privacy Policy.

Sharing of information with third parties is done in accordance with the conditions stated in the Privacy Policy. Your data is not sold for advertising or marketing purposes.

crickex is not liable for any direct or indirect loss resulting from use of this platform, unless that loss was caused by crickex's own negligence or intentional misconduct.

• Bets lost due to internet disconnection or device failure.
• Software issues from third-party game providers.
• Unauthorised access to an account due to the user's own negligence.
• Natural disasters, cyber attacks or other events beyond crickex's control.

crickex always aims to maintain the highest service standards, but the service may occasionally be temporarily unavailable due to technical maintenance.

crickex reserves the right to change, amend or update these terms and conditions at any time. Users will be given as much advance notice as reasonably possible before changes take effect — by email or through a notice on the platform.

Continued use of the platform after any changes will be taken as acceptance of the new terms. It is therefore advisable to review this page regularly.

For more information about crickex, visit our About Us page, which provides a general introduction to the platform.

If you have any questions or complaints about these terms or any crickex service, please contact our support team. Assistance is available 24/7 via live chat and email in both Bengali and English.

Email: [email protected]

After a complaint is submitted, it will be reviewed as quickly as possible and you will be notified. For general questions, visit our FAQ page — it contains detailed answers to frequently asked questions.