crickex Privacy Policy

crickex is an online entertainment and betting platform operated for Bangladeshi users. When you use our website, create an account or use our services, certain personal information enters our systems. In this privacy policy we explain in detail how that information is collected, for what purposes it is used, with whom it may be shared, and what rights you have over your own data.

This policy is linked to our Terms and Conditions, and both documents together form the legal basis of our services. Continuing to use crickex's services means you have agreed to the terms of this privacy policy.

crickex collects your information in several ways. Some information you provide directly, some is collected automatically, and some may come through third parties.

1.1 Information You Provide Directly

The information you give during account registration and at various stages of using the service includes:

• Full name and date of birth
• Email address and mobile number
• Valid Bangladeshi ID details (for identity verification)
• Financial details used in deposit and withdrawal processes — such as your bKash, Nagad or Rocket mobile number or bank account details
• Messages and complaints sent to the support service

1.2 Automatically Collected Information

When you access our platform, our systems automatically record the following:

• IP address and device identifier information
• Browser type, version and operating system
• Time of site access, page visit history and session duration
• Betting and gaming activity logs
• Transaction details and amounts

1.3 Information Collected Through Third Parties

For the purpose of identity verification or fraud prevention, we may also collect information from trusted third-party organisations. These third parties follow their own privacy policies, and crickex exchanges only the necessary information with them.

crickex uses collected information only for specific and legitimate purposes. The reasons for which we process your information are:

• Creating, verifying and managing accounts
• Processing all financial transactions including deposits and withdrawals
• Applying bonuses and promotional offers and determining eligibility
• Ensuring platform security and preventing fraud or money laundering
• Improving our services and developing new features
• Providing customer support in Bengali and English
• Fulfilling legal obligations and resolving disputes
• Analysing your preferences and usage patterns to deliver a personalised experience

We do not sell your information to any commercial third party for marketing or advertising purposes.

crickex uses industry-standard technical measures to keep your information secure. SSL (Secure Socket Layer) encryption is active on our platform, which means that information exchanged between your browser and our servers cannot be read by third parties.

In addition, we follow these security measures:

• Encryption and firewall protection for data storage
• Access controls on systems — only authorised staff can view your information
• Regular security audits and vulnerability assessments
• Automated monitoring systems to detect suspicious activity

However, no method on the internet is 100% secure. Keeping your account password private and not logging in from unfamiliar devices is also part of your own security.

Our servers are housed in secure data centres. All sensitive financial information — particularly details related to bKash, Nagad and Rocket — is stored in encrypted form and remains accessible for a limited time after the necessary transaction has been completed.

crickex does not sell or rent your personal information for any commercial purpose. Information may be shared with third parties only in the following limited circumstances:

4.1 Service Provider Partners

We use certain trusted partners to operate our services — such as payment gateways, identity verification agencies and game software providers. Only the information required for their specific task is supplied to these partners. They are bound to follow our guidelines and may not use your information for any other purpose.

4.2 Legal Obligations

As part of a court order, government investigation or valid legal process, we may be required to provide necessary information to the authorities. In such cases we will provide only the information that is legally requested.

4.3 Business Transfer

If a business restructuring or acquisition of crickex occurs in the future, user information may form part of that process. In such a case, the new managing authority will also be bound to protect data under terms similar to this privacy policy, and users will be notified in advance.

The crickex website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help our site remember your preferences and function effectively.

5.1 Essential Cookies

These cookies are necessary for the basic functioning of the website — such as maintaining login status, supporting deposit and withdrawal processes and ensuring security. Disabling these cookies will prevent you from using many features of the site.

5.2 Analytical Cookies

We analyse user behaviour to improve the quality of our services — which pages you spend more time on, which games are played most, and so on. This information is analysed in aggregate and is not identified at an individual level.

5.3 Cookie Controls

You can accept or reject cookies from your browser settings. However, disabling essential cookies may cause some parts of the site to not function correctly.

crickex strictly prohibits participation by anyone under the age of 21. Our platform operates exclusively for adults (21+). We verify age at registration, and creating an account with false information is a direct violation of our Terms and Conditions.

We do not knowingly collect or process the information of any minor. If it is proven that a minor has created an account, that account and all associated information will be deleted. To learn more about responsible betting, please read our Responsible Gaming page.

Every user registered with crickex has the following rights over their own personal information:

7.1 Right to Access Information

You may find out at any time what information crickex holds about you. Contact our support team for this and, after identity verification, you will be provided with a copy of the information.

7.2 Right to Correct Information

If any information in your profile is incorrect or incomplete, you can contact our support team to have it corrected. Identity verification will be required to change important details such as name or date of birth.

7.3 Right to Close Your Account

If you no longer wish to use crickex's services, you may apply to close your account. When an account is closed, your active information will be deleted, but information required to meet legal obligations will be retained for a specified period (see Section 8).

7.4 Right to Opt Out of Marketing Communications

If you no longer wish to receive our promotional emails or messages, you may withdraw this consent at any time. However, this will not apply to transaction-related or security-related messages.

crickex does not retain your information for longer than necessary. How long information is kept depends on the type of information and legal requirements:

• Active account information: retained for as long as the account remains open
• Financial transaction records: retained after account closure for as long as required to meet legal obligations
• Identity verification documents: retained for a set period for fraud prevention and legal compliance
• Support service conversations: retained for a limited period for the purpose of resolving issues

Once the specified period has ended, information is securely deleted or anonymised.

crickex reserves the right to update this privacy policy at any time. If significant changes are made to the policy, we will notify you by email or through a platform notification. The updated policy will take effect from the date of publication and the "Last Updated" date at the top of this page will be updated.

Continuing to use the site after changes means you have accepted the new policy. We therefore recommend visiting this page regularly. For answers to any general questions about our services, see our FAQ page.

If you have any questions about this privacy policy, wish to make a request regarding your own information, or want to raise a complaint, please contact our support team. We provide support in Bengali and English, seven days a week, 24 hours a day.